Shipping, returns & order help
Updated November 6, 2026. Applies to purchases directly from aurorabyss.com.
Shipping costs, delivery & returns
| Destination | CD / cassette | 12-inch vinyl |
|---|---|---|
| United States | $8.00 | $14.00 |
| Canada | $22.00 | $44.00 |
| Other countries | $32.00 | $57.00 |
Music and apparel may ship separately. CDs/cassettes dispatch within 7 days and vinyl within 30 days; carrier transit comes afterward. Contact us for the current apparel dispatch estimate or destination-specific arrival guidance. International delivery can take several weeks; import duties may apply.
Contact us within 30 days after delivery for return instructions. Change-of-mind returns: buyer pays return shipping, original shipping is not refunded. Damaged, defective or incorrect items: contact us with the order reference and photos so we can arrange a replacement or refund and necessary return shipping. Read the full policy →
Shipping costs, delivery & returns
Apparel checkout is available for United States destinations: $5.99 for the first shirt and $2 for each additional shirt. Apparel shipping is free when the apparel subtotal reaches $100. Music shipping is calculated separately. For international apparel, request a quote before ordering.
Music and apparel may ship separately. CDs/cassettes dispatch within 7 days and vinyl within 30 days; carrier transit comes afterward. Contact us for the current apparel dispatch estimate or destination-specific arrival guidance. International delivery can take several weeks; import duties may apply.
Contact us within 30 days after delivery for return instructions. Change-of-mind returns: buyer pays return shipping, original shipping is not refunded. Damaged, defective or incorrect items: contact us with the order reference and photos so we can arrange a replacement or refund and necessary return shipping. Read the full policy →
Dispatch and delivery
CDs and cassettes dispatch within 7 days; vinyl within 30 days. Dispatch time is separate from carrier delivery time. International delivery may take several weeks; contact us before ordering to confirm your destination is served. Shipping charges are shown in the cart before payment. Apparel and music may arrive separately.
30-day returns
Contact support@aurorabyss.com within 30 days after delivery to request a return. Include your order reference and the item you want to return. We will provide return instructions and the return address; wait for return instructions before sending anything back.
For a change-of-mind return, keep the item in the condition received with its packaging and included parts. The buyer pays return shipping; original shipping is not refunded. We refund the item price to the original payment method after receiving and inspecting the return.
Damaged, defective, or incorrect items
Contact us within 30 days after delivery with your order reference and photos of the item and packaging. Keep the packaging while we review the problem. We will arrange a replacement or refund and cover necessary return shipping when the item is defective, damaged, or different from the order. This does not limit any applicable consumer rights.
Cancellations
Contact us as soon as possible. We can cancel an order before processing or dispatch; if it is already in progress, we will explain the available return options. An unavailable item will be refunded.
Other purchase channels
Bandcamp, Discogs, itch.io, Steam and other external stores handle their own orders under the terms shown at purchase. Use the order page on the platform where you bought the item. Software and digital purchases follow their separate purchase terms.
Order support
Email your order reference, purchase channel and a brief description. Never send passwords or full payment-card details.